eGlue CCM

An integrated suite of CCM tools to ignite customer communication

Speed ​​of execution, precision, power: thanks to the precious collaboration with eGlue, OnBoarding Funnel is perfectly integrated with a suite of tools that enhance and take to the next level any company’s customer communication management services.

eglue ccm

Real-time document composition

From the meeting of the Inspire© technology by Quadient, a world leader in CCM and CEM systems, and the over thirty years experience of eGlue, historical company in the field of printing, delivery and CCM services, an excellence in real-time document composition was born: a multi-platform and multi-device tool integrated within the OnBoarding Funnel that allows the live composition of customized documents, adding power and innovation to remote sales operations.

Real-time messaging services

The integration with the eGlue suite of tools offers OnBoarding Funnel customers a new way of caring for the customer experience, with inbound and outbound real-time messaging tools that turn on the communication between operator and customer and give the entire communication chain an experience to remember.

The power of multi-channel

Nowadays, offering a wide choice of options is important: the integration with the eGlue Multichannel Hub allows seamless and simultaneous communication on different digital channels and devices, such as e-mail, certified email, fax, SMS, and many others, to reach customers wherever they are, from smartphone to computer.

Features

  • Integration of document composition, real-time messaging and advanced CCM services within the OnBoarding Funnel experience.
  • Multi-channel and multi-device real-time communications. Integration of delivery services via e-mail and SMS (with tracking of results and events), certified mail, fax and electronic registered mail with a forensic postal certificate through the postal operator tNotice.
  • Complete reporting with monitoring of all activated processes that can be easily consulted by the customer.
  • API Gateway for perfect application integration with corporate information services.
  • eGlue experience enhanced with Inspire© by Quadient technology.

Are you a manager in the utility sector?

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